Silverstripe Version: 3.7.2
We recently upgraded our SilverStripe install from 3.1 to 3.7.2. The server was also upgraded from Ubuntu 14.04 to Ubuntu 18.04. Which also means that PHP was upgraded from version 5.x to 7.2.
Most of the problems related to the upgrade has been sorted out, but here’s an issue that we have not been able to solve yet:
When trying to add add a new member (via /admin, “Security” and “Add Member”), after inputing the user data and clicking “Create” - it hangs for 30 seconds before getting an “Internal Server Error” message.
The PHP error log reads:
PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/framework/security/PasswordEncryptor.php on line 183, referer: https://www.ourwebsite.com/admin/security/EditForm/field/Members/item/new
I have tried to adjust the both the PHP max_execution_time and the memory_limit higher, but then it just hangs for a longer time - never finishing.
Could someone point me in the right direction? How can i debug the problem?