Forgot password sending blank email

SS 3.6

Hi, Just launched a new website of ours but for some reason when a user tries to reset the password via the login form - the email that gets sent to them is just a blank email with no message content or subject?

Have set the user admin email so it sends from noreply@… and that works fine, but for some reason there seems to be no content in the email itself?

I did try and override the in my theme folder but that doesn’t seem to work either.

Any help would be massively appreciated.


In my case, I override that template by customizing a new one at this position:
But I’m using ss 4. Hope this path can work with you